All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables, laboratory tests and diets used. A written fee list is available on request.
Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of medication or diets.
You may settle your account using:
If you do not settle your account at this time an itemised statement will be issued. In the event of non-payment within the following 7 days further reminders will be sent and these will incur administration costs. After due notice has been given, if satisfactory repayment arrangements have not been made with us, overdue Accounts will be referred to our debt collection agency. Any form of payment that is not honoured will be debited to your account, together with any other charges and costs incurred by us. We reserve the right to withdraw services for non-payment of account
If you find yourself in the unfortunate position of being unable to pay your account please discuss this matter as soon possible with the practice manager.
In the event of non-payment of any invoice in its entirety within the required period, further administrative and debt recovery charges may be applied to your account and referral to Debt Recovery can take place forthwith.
Please note that upon referral to a debt recovery agency of our choice, you will incur additional fees. You agree to reimburse us of all debt recovery charges we incur in pursuit of recovering the debt due to additional correspondence, phone calls, reports, administration costs and other debt recovery actions. You contractually agree to pay these additional debt recovery sums and interest as a result of your non-payment under the agreed payment terms.
If the account remains in arrears 30 days after referral to the debt recovery agency, we reserve the right to commence legal proceedings. You agree that you will be liable for any additional debt recovery costs thereafter as well as legal costs. You agree to be liable for our legal costs on an indemnity basis in addition to the principle sum and interest.
We reserve the right to not undertake any further commercial dealings while the debt is outstanding, and we can suspend the provision of any further goods and/or services until the outstanding sum is paid in full. Please note county court judgments can impact your credit rating.