Thank you for entrusting the care and attention of your pet/s to Wangford Veterinary Clinic. This letter details the practice terms and conditions. If you have any queries regarding them please ask a member of staff for clarification.
Settlement and Payment Terms
All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables, laboratory tests and diets used. A written fee list is available on request.
Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of medication or diets.
You may settle your account using:
If you do not settle your account at this time an itemised statement will be issued. In the event of non-payment within the following 7 days further reminders will be sent and these will incur administration costs. After due notice has been given, if satisfactory repayment arrangements have not been made with us, overdue accounts will be referred to our debt collection agency. Any form of payment that is not honoured will be debited to your account, together with any other charges and costs incurred by us. We reserve the right to withdraw services for non-payment of accounts. For further information please see Debt Recovery Charges at the bottom of the page.
Inability to Pay
If you find yourself in the unfortunate position of being unable to pay your account please discuss this matter as soon possible with the practice manager.
Estimates
We will provide a written estimate giving the probable cost of a course of treatment on request. Please bear in mind that any estimate can only be approximate – often a pet’s illness will not follow a conventional course.
Complaints and Standards
We hope you will never feel the need to complain about the standards of service received from Wangford Veterinary Clinic. However, if you do wish to lodge a complaint about our service please contact our practice manager.
Ownership of Records
Case records and similar documents are the property of, and will be retained by, Wangford Veterinary Clinic. If you move away copies of records and a summary of the veterinary history of your animal will, at your request, be passed on to your new veterinary surgeon.
Ownership of X-rays and Similar Documents
The care we give your animal may involve making some specific investigations, for example x-ray films. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting records remain with Wangford Veterinary Clinic.
Variation in Terms and Conditions of Business
No addition or variation of these conditions will bind the Wangford Veterinary Clinic unless specifically agreed in writing by the director/s. Additionally no agent or person employed by or under contract with Wangford Veterinary Clinic has the authority to alter or vary these terms and conditions in any way.
Debt Recovery Charges
In the event of non-payment of any invoice in its entirety within the required period, further administrative and debt recovery charges may be applied to your account and referral to Debt Recovery can take place forthwith. Please note that upon referral to a debt recovery agency of our choice, you will incur additional fees. You agree to reimburse us of all debt recovery charges we incur in the pursuit of recovering the debt due to additional correspondence, phone calls, reports, administration costs and other debt recovery actions. You contractually agree to pay these additional debt recovery sums and interest as a result of your non-payment under the agreed payment terms.
If the account remains in arrears 30 days after referral to the debt recovery agency, we reserve the right to commence legal proceedings. You agree that you will be liable for any additional debt recovery costs thereafter as well as legal costs. You agree to be liable for our legal costs on an indemnity basis in addition to the principal sum and interest.
We reserve the right to not undertake any further commercial dealings while the debt is outstanding and we can suspend the provision of any further good and/or services until the outstanding sum is paid in full. Please note county court judgments can impact your credit rating.
Disclaimer: Any published information provided by us is as an educational service to our clients and should not be treated as a substitute for specialist veterinary care and advice.